What information do we collect about you?

We collect information about you when you register with us, attend a treatment or a class. As part of this, we also collect information when you voluntarily complete energy surveys, provide feedback, participate in events.

 

Why do we collect this information?

Data Protection law says that Sun Kyeong is allowed to use personal information only if we have a proper reason to do so. The law says we must have one or more of these reasons:

  • When it is in our legitimate interest, or
  • When you consent to it.

A legitimate interest is when we have a business or commercial reason to use your information. But even then, it must not unfairly go against what is right and best for you. Where we rely on our legitimate interest, we have detailed what it is below:

 

What we use your personal information for

Our reasons

Our legitimate interests

To carry out marketing activities through an enewsletter keeping you informed of offers, recipes, class times, talks, introductory workshops etc

Consent

N/A

Keeping you informed of your booking details classes and treatments,  confirmations, changes to times

Legitimate interest

Being efficient about how we fulfil our appointments

Keeping you informed of centre opening hours and timetable

Legitimate interest

Being efficient about how we fulfil our appointments

Keeping you informed of fundraising events

Consent

 N/A

Fulfilling membership obligations e.g. invitations to member workshops, member talks and volunteering opportunities for members.

Legitimate interest

Complying with membership requirements

Keeping up to date health information

Legitimate interest

Providing the appropriate treatment

 

How will we use the information?

We collect information about you to process your bookings and manage your treatments and/or classes and if you agree to email you about other products and services we think may be of interest to you.

Sun Kyeong will not share your information for marketing purposes with third party companies other than for transactional processing.

 

Your name and contact details

How we use your name & contact details

Why?

Confirm appointments and classes

We’ve got to do this to perform our contract with you

Send you service messages by text, e-mail or by phone

We’ve got to do this to perform our contract with you

Sending you information by email, SMS, or post, about treatments, classes and services

To keep you up to date. We only send this with your permission

Fraud prevention and detection

To prevent and detect fraud against either you or Sun Kyeong – unfortunate, but absolutely essential

 

Your date of birth information

How we use your date of birth information

Why?

Assess general health

To understand general health, stress and energy levels to provide the most appropriate treatment7

 

Your occupation information

How we use your occupation information

Why?

To provide the best treatment for your needs

To understand the root of your stress levels and assess energy levels to provide the most appropriate treatment

 

Your general health information

How we use your general health information

Why?

To provide the best treatment for your needs

To understand your general health and to be able to provide the most appropriate treatment. To provide necessary follow up treatments.

 

Your immediate family information

How we use your immediate family information

Why?

Applicable only for Ancestor Healing programme

To tailor and Ancestor Healing programme appropriate for you.

 

Your payment information

 (Card number, expiry date, security/CVV code). We don’t store these details.

How we use your payment information

Why?

Take payment, give refunds, process vouchers, keep a record of deposits

We’ve got to do this to perform our contract with you

Fraud prevention and detection

To prevent and detect fraud against either you or Sun Kyeong

 

Your contact history with us

What you’ve said to us — for example, during treatments, in classes, over the phone

How we use your contact history

Why?

Provide customer service and support

We’ve got to do this to perform our contract with you, so you receive the best service from us

Tailor treatments, classes and training

Adapting treatments, classes and training to your needs and motivations

 

Purchase and attendance history

How we use your purchase and attendance history

Why?

Provide customer service and support

We’ve got to do this to perform our contract with you

Finding out what you, and other customers, like

To ensure we are giving you what you want.

Finding out which centre, exhibition you attended

To ensure you are provided with options within close proximity

 

Payment record

We need to know you have paid to be able to  approve your membership and provide you with your membership benefits

 

Marketing

We would like to send you information about our services by email that may be of interest to you. If you have consented to receive marketing, you may opt out at a later date. You have a right at any time to stop us from contacting you If you no longer wish to be contacted for marketing purposes, please click here or email [email protected]

 

How long do we keep hold of your information

We hold on to your information for as long as is needed to be able to provide the services to you, or for as long as is necessary to provide trend analysis only.

If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may also keep hold of some of your information as required, even after you have closed your account or it is no longer needed to provide the services to you.

 

Your rights

You have many  rights concerning  your personal information:

  • The right to be informed about how your personal information is being used (like this notice!)
  • The right to access the personal information we hold about you
  • The right to request the correction of inaccurate personal information we hold about you
  • The right to request that we delete your data, or stop processing it or collecting it, in some circumstances
  • The right to stop direct marketing messages, which you can also do through ‘unsubscribe’options, and to withdraw consent for other consent-based processing at any time
  • The right to request that we transfer or port elements of your data either to you or another service provider

If you would like a copy of some or all of your personal information, please email [email protected] or write to us at the following address:

Sun Kyeong
C-3-10, Vantage Desiran Tanjung,
10470 Tanjong Tokong
Penang
MALAYSIA

We may make a small charge for this service.

 

Other websites

Should our website contain links to other websites, this privacy policy only applies to our  website so when you link to other websites you should read their own privacy policies

 

Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on 26 January 2022.

 

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you:

Address:

Sun Kyeong
C-3-10, Vantage Desiran Tanjung,
10470 Tanjong Tokong
Penang
MALAYSIA